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Frequently Asked Questions

The Duo and Nano support the following phones running Apple iOS 9 and above, or Android 6 and above:

  • iPhone 4, 5, 6, 7, 8, X, 11 (including variants like the S, Plus, Max, and Pro).

    Note: The Duo plugs directly into your iPhone's Lightning port. If you're using a Nano, you'll need Apple's official Lightning to 3.5mm headphone jack adapter for the iPhone 7 and above, found online here for $9 brand new. Please note that 3rd party adapters from Amazon usually don't work!

    Similarly, if your Android phone only has a USB-C port and no headphone jack, you can use Google's official USB-C to headphone jack adapter found online here for $12 brand new. Please note that 3rd party adapters from Amazon usually don't work!

  • Samsung Galaxy S4, S5, S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+, S10, S10+
  • Samsung Galaxy Note 3, 4, 5, 6, 7, 8, 9, 10 (including "+" versions)
  • Samsung Galaxy A3, A5, A6, A7, A8, J5, J7
  • LG G3, G4, G5, G6, G7
  • Sony Xperia XZs, XZ Premium, Z5 Premium
  • OPPO A39, R9s, F1s, R7Sf
  • Mi MI3
  • Huawei P9, P9 Lite, P10 Plus, Mate 9, Mate 9 Pro, Gr5, YS-2

Yes! The Center Health meters are some of the most accurate test strip sensors in the world.

The device was cleared by the FDA's latest 2017 blood glucose monitoring guidelines, and has an operating range of 20 mg/dL to 600 mg/dL (1.1 mmol/L to 33.3 mmol/L) with a hematocrit range of 20-70%.

As cited in the Center Health meter's FDA approval, for glucose concentrations less than 75 mg/dL, the Center Health sensor was within 15 mg/dL of the YSI reference value 100% of the time, within 10 mg/dL 98% of the time, and within 5 mg/dL 42% of the time. For concentrations above 75 mg/dL, the Center health meters were within 15% of the reference value 100% of the time, within 10% 95.5% of the time, and within 5% 52% of the time.

How are Center Health sensors able to achieve these results? Unlike normal test strips which only use one set of enzymes to measure blood sugar, the Center Health test strip has 2 sets of enzymes on every test strip. This allows for hematocrit interference to be measured and adjusted for during the 5 second blood sugar test, which enable the Center Health meters to compute extremely accurate results.

Unfortunately we do not yet offer fingerprickers (lancing devices) and lancets as part of Center Health subscriptions.

We're working on it, stay tuned!

No, the Center Health meters unfortunately aren't covered by insurance yet, unless you're using an FSA or HSA card!

Meanwhile, we've priced our subscriptions to be cheaper than an insurance copay. So whether you're paying out of pocket, or spending money on copays, Center Health is designed to save you money.

The Center Health meters are 100% free with the purchase of your first subscription!

And, it also comes with an infinite warranty. Yep, you read that right! That means that if your Center Health meter ever stops working, we'll replace it for free as long as you're a Center Health subscriber!

For extra meters and upgrades, there's a one-time charge of $30 for a new Duo and $20 for a new Nano.

YES! It's simple: pay $29/mo, and get as many strips as you need. Your first order will include 150 strips, after which we'll automatically detect how many strips per day you use on average and send you more before you run out!

If there's ever a special circumstance and you would like additional strips in advance (for example if you're going to travel), just email us and we'll take care of you!

Blood glucose test strips have historically been incredibly expensive. At Center Health, we think diabetes is already hard enough, and shouldn't cost you an arm and a leg just to test your blood sugar. That's why we went directly to the blood glucose test strip manufacturers to bring you wholesale factory prices.

Center Health test strips are more accurate and of higher quality than most other expensive test strip brands. But because we sell directly from the factory, we're able to cut the middle-men which drive prices up to deliver you test strips at a much lower price!

If you've tried your Center Health device and are not satisfied for any reason, please get in touch within 30 days of purchase and we'll refund 100% of your money.

You may cancel at any point after the initial 30 days of purchase, in which case your subscription will remain active until your next billing date. Please note that we cannot process refunds once your strips for a given month have been dispatched, as the FDA legally doesn't allow us to take returns for safety reasons.

Before you resort to cancelling your account, we'd love to hear what you're struggling with. If you would like to chat or cancel your subscription, please get in touch with us via email.